The matrix Standard is a challenging, outcome based Standard that is not only a benchmark of the quality of the services an organisation provides, but a key business improvement tool that many organisations have found to be of significant benefit.
The structure of the matrix Standard means that in order to achieve accreditation organisations must plan effectively to be able to review, evaluate and develop their service; encourage the take up of professionally recognised qualifications and the continuous professional development of their staff and services.
It is the international quality standard for organisations that deliver information, advice and/or guidance (IAG). Either as their sole purpose or as part of their service offering.It helps providers to improve their services by benchmarking against best practice and it offers accreditation to those that meet the full standard.
Organisations that feel they meet all matrix criteria can apply for assessment at any time. When an independent Assessor confirms that all criteria are met, the organisation becomes an accredited organisation and can display the matrix quality mark to demonstrate that it offers high quality IAG services.
The matrix Standard is an outcome-based standard. This means that an Assessor will look not only at processes used to support IAG delivery but also at results achieved.